Esdra · Customer experience

The right answer starts with listening.

When a customer reaches out, find their story. Orders, purchases and requests give your answer context.

Let’s talk about your business Explore the experience
EsdraPreview with example data
EsdraPreview with example data

The customer first. Then the request.

Bring together the customer profile, purchases and operational notes. The person responding can start with the relationship and the order behind the request.

EsdraPreview with example data

Detail changes the conversation.

Order, return and exchange history supports assistance. EVA can summarise information and suggest a response, which the operator reviews before using it.

EsdraPreview with example data

The relationship goes beyond the solution.

Notes and activities leave a trace for the team. Support, POS and ecommerce find the same customer, giving continuity to the next contact.

EsdraPreview with example data

CRM features.

  • Central customer profile
  • Order, return and exchange history
  • Requests and operational notes
  • After-sales support
  • Customer segmentation
  • EVA AI suggested actions
  • Connection to POS and ecommerce
  • Shared view for staff and business owners

Explore the detail.

Esdra Customer Support brings conversations, requests, customer data, orders and returns into the same operational environment used by sales, ecommerce and back office.

Every request stays connected to the customer’s history.

No isolated replies: the team works with orders, availability, shipments and notes already connected.

EVA AI summarises the history and suggests the next action.

Staff can retrieve order data, review preferences, understand the issue and prepare a faster response without leaving the Esdra workflow.

The operational context

When support and management systems are separate, teams respond without context, search for orders manually and lose continuity with customers.

EVA AI summarises customer history, suggests the next action, retrieves order data and helps teams provide faster, more consistent answers.

Functions in your workflow

Sales
Orders, in-store purchases, ecommerce, returns and exchanges are visible in one record.
Customer
Customer details, preferences, history and operational notes are always available to the team.
Support
Requests, follow-ups, open issues and next actions without losing context.
Channels
POS, ecommerce, shipping and marketing connected to the customer relationship.
Recognise the customer
The team immediately sees customer details, purchase history, orders, returns, preferences and useful notes.
Open the request
Every conversation becomes an operational record connected to the customer and Esdra data.
Understand the context
Online orders, in-store sales, exchanges, shipping and availability all share one workflow.
Complete the follow-up
The team updates status, next action and notes without leaving information scattered across chats and spreadsheets.

Frequently asked questions

Does Customer Support replace a help desk?

Esdra brings operational context into customer support. It can complement dedicated tools or become the internal base for requests, notes and follow-ups.

Can I see orders, returns and customer history?

Yes. The customer record can connect purchases, ecommerce orders, returns, exchanges, preferences, notes and the data needed for consistent replies.

Can store teams use it?

Yes. Support is designed for staff, owners, ecommerce managers and back-office teams who need to respond without searching across multiple tools.

Can EVA AI suggest replies?

EVA AI can summarise history, retrieve order data and suggest next actions. The team always controls the final reply.

Start with Esdra

Let’s start with your work.

Tell us how you work. Together, we’ll find the right path for your business.

Let’s talk about your businessExplore plans